实用英语口语：旅游饭店篇

Section A For Staff in Tourism
　Unit One Transportation
　Unit Two Sightseeing
　Unit Three Cultures and Customs
　Unit Four Shopping
　Unit Five Problems & Emergencies Handling
Section B For Staff in Hotel Service
　Unit One Front Office
　Unit Two Housekeeping Department
　Unit Three Food and Beverage Department
　Unit Four Other Departments
　References