Module One Introduction
1.1 The Structure and Forms of English BusinessLetters
1.1.1 The Structure of English BusinessLetters
1.1.2 The Forms of English BusinessLetters
1.1.3 Envelope Addressing
1.2 Fundamentals in Writing
1.2.1 Core Issues in Writing
1.2.2 Principles of Business LetterWriting
1.3 Terms Concerning Commodity
1.3.1 Quality
1.3.2 Quantity
1.3.3 Price
Exercises
Module Two Establishing Business Relations
2.1 Establishing Business Relations
2.1.1 Specimen Letters
2.1.2 Writing Tips
2.1.3 Supplementary Reading
Exercises
2.2 Status Inquiry
2.2.1 Specimen Letters
2.2.2 Writing Tips
2.2.3 Supplementary Reading
Exercises
Module Three Contract Negotiation
3.1 Inquiries & Replies
3.1.1 Specimen Letters
3.1.2 Writing Tips
3.1.3 Supplementary Reading
Exercises
3.2 Offers, Counter-offers & Acceptance
3.2.1 Specimen Letters
3.2.2 Writing Tips
3.2.3 Supplementary Reading
Exercises
3.3 Orders, SalesPurchase Confirmations &Contracts
3.3.1 Orders
3.3.2 SalesPurchase Confirmations
3.3.3 Contracts
Module Four Contract Clauses
4.1 Packing
4.1.1 Useful Expressions
4.1.2 Specimen Letters
4.1.3 Writing Tips
4.1.4 Supplementary Reading
Exercises
4.2 Transport
4.2.1 Useful Expressions
4.2.2 Specimen Letters 8
4.2.3 Writing Tips
4.2.4 Supplementary Reading
Exercises
4.3 Insurance
4.3.1 Useful Expressions
4.3.2 Specimen Letters
4.3.3 Writing Tips
4.3.4 Supplementary Reading
Exercises
4.4 Payment
4.4.1 Remittance
4.4.2 Collection
4.4.3 Letter of Credit
4.4.4 Other Payment Issues
Exercises
Module Five Settlement of Trade Disputes
5.1 Specimen Letters
5.2 Writing Tips
5.3 Supplementary Reading
Exercises
Appendix I Key to Exercises
Appendix II Specimen Contracts
References