Unit 1 How to Receive Your Clients？
Unit 2 How to Introduce Your Property Management Company？
Unit 3 How to Introduce the Services You Offer？
Unit 4 How to Introduce a Residential Estate？
Unit 5 What are the Basic Facilities of an Advanced OfficeBuilding？
Unit 6 How to Manage a Residential Estate Both Efficiently andFormally？
Unit 7 How to Introduce a Health & Recreation Centre？
Unit 8 How to Do the Telephone Service？
Unit 9 How to Talk On Fees & Charges？
Unit 10 How to Handle a Complaint？
Unit I1 How to Suggest Your Clients Buy & Rent a House？
Unit 12 How to Suggest a Client Purchase a Second-hand house？
Unit 13 How to Help Your Clients to Sell Their Own Houses？
Unit 14 How to Help a Client to Buy a Retail Shop forInvestment？
Unit 15 How to Visit the Flat for Sale？
Unit 16 How to Visit the Flat for Lease？
Unit 17 How to Help a Client to Rent a Retail Shop？
Unit 18 How to Keep More Regular Customers？
Optional Text 1 How to Receive Customers in a Property Hotel？
Optional Text 2 How to Explain \Property Management\？
Appendix:Useful Writing Styles & Daily Oral Expressions
How to Write a Bulletin？
How to Approve Fitting-out & Decoration Work？
How to Write & Give an Announcement？
How to Write a Note for Urging Payment？
How to write an Agenda？
How to Explain \the Owners Committee\？
New Expressions for Free Talk in Offices
Daily Words and Expressions
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