unit 1 establishing business relations unit 2 enquiry unit 3 offer unit 4 specifications unit 5 price unit 6 payment unit 7 delivery and shipment unit 8 mode of trade unit 9 packing and marks unit 10 insurance unit 11 signing a contract unit 12 agency unit 13 marketing and promotion unit 14 complaints and settlement unit 15 claims and settlement 附录ⅰ 常用商贸缩略语表达 附录ⅱ 国内常见商务会展名称汇总 附录ⅲ 国内常见进出口公司名称汇总 参考文献