饭店情景英语

序（foreword）
前言（preface）
section 1 front office 
　unit one room reservations 
　unit two concierge 
　unit three check in 
　unit four information desk 
　unit five switchboard operator 
　unit six business centre 
　unit seven check out 
　unit eight handling complaints 
section 2 food & beverage 
　unit one restaurant reservations 
　unit two receiving the guest 
　unit three taking orders 
　unit four serving the food 
　unit five paying the bill 
　unit six room service 
　unit seven café service 
　unit eight bar service 
　unit nine handling complaints 
section 3 housekeeping 
　unit one guiding the guests to their rooms 
　unit two chamber service 
　unit three laundry service 
　unit four maintenance service 
　unit five handling complaints 
section 4 other services 
　unit one at the recreation & fitness center 
　unit two at the clothing store 
　unit three at the souvenir store 
reference（参考文献） 
appendix 
酒店组织机构图 
酒店各岗位名称中英对照表 
餐具常用词汇中英对照表 
餐厅常用词汇中英对照表