Unit 1 Greeting the foreign guests at the airport
机场迎接外宾
Unit 2 Business arrangements
业务安排
Unit 3 Establishing business relations
建立商务关系
Unit 4 Business visit
商务参观
Unit 5 Banquet reception
招待宴请
Unit 6 Sightseeingarran:gement
观光游览
Unit 7 Farewell banquet
告别送行
Unit 8 Trade fair
商务展会
Unit 9 Introduction and promotion of products
产品介绍与促销
Unit 10 Business negotiation
商务谈判
Unit 11 Preliminary talk
初次会谈
Unit 12 Inquiry and offer
询盘与报盘
Unit 13 Counter——offer and counter,-counter0ffer
还盘与反还盘
Unit l4 Acceptance and order
接受与订货
Unit 15 Packing and shipment
包装与装运
Unit 16 Payment and delivery
付款与交货
Unit 17 Inspection and insurance
商检与保险
Unit 18 Agency and contract
代理与签约
Unit 19 Claims and settlement
索赔与理赔
Unit 20 Complaint handling
处理投诉