持续改善：迈向顶级企业的秘笈

SYNOPSIS OF THESIS
CHAPTER ONE INTRODUCTION
1.1 BACKGROUND OF THE ORGANIZATION
1.2 THE NEED FOR CHANGE
1.2.1 The Twentieth Century Revolution
1.2.2 Information Technology
1.2.3 Quality Revolution
1.2.4 Internationalism
1.2.5 The Combined Change
1.3 MAJOR FACTORS DRIVING THE CHANGE
1.3.1 Change in Socio-Economic Structure
1.3.2 Public Awareness and Expectation
I.3.3 Government Encouragement
1.3.4 Housing Authority Certification to ISO 9001
1.3.5 The General Business Environment in China
1.3.6 Profile of the Elevator Business in China
1.3.7 China's Labor Force
1.4 CHANGES TO THE ORGANIZATION WITH THE INTRODUCTION OF A QUALITY SYSTEM
1.5 PROBLEM STATEMENT
1.5.1 Existing Problem of China World Largest Escalator Manufacturer Service Division
1.5.2 Research Question and the matic concern
1.6 RESEARCH OBJECTIVE
1.6.1 Overall Objectives
1.6.2 Sub-Objectives
1.7 THE RESEARCH PARTICIPANTS
1.7.1 World Largest Escalator Manufacturer Group and China World Largest Escalator Manufacturer
1.7.2 The People Involve in the Research
1.7.3 About the Researcher
1.7.4 The Client Profile
1.8 THE SERVICE
CHAPTER TWO LITERATURE REVIEW
2.1 THE QUALITY MANAGEMENT SYSTEM OF ORGANIZATIONAL CHANGE
2.1.1 Philip Crosby
2.1.2 W. Edwards Deming（1900～1993）
2.1.3 Joseph Juran（1904～）
2.1.4 Kaoru Ishikawa（ 1915 ～ 1989）
2.1.5 Genichi Taguchi
2.1.6 Armand V. Feigenbaum
2.1.7 Lewin, Kurt（1890～1947）
2.1.8 Argyris, Chris（1923～）
2.1.9 Seon, Donald（1930～1997）
2.1.10 Senge, Peter M.（1947～）
2.1.11 Influence of Quality and Management Gurus to the Elevator Industry
2.1.1 2 Resistance to Change
……
CHAPTER THREE
CHAPTER FOUR
CHAPTER FIVE
CHAPTER SIX
CHAPTER SEVEN
CHAPTER EIGHT
CHAPTER NINE
BILLIOGRAPHY & REFERENES
APPENDICES
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