Chapter 1 Front Office Service 前台服务
Unit 1 Room Reservation客房预订
Unit 2 Checking In登记入住
Unit 3 Bell Service应接服务
Unit 4 Information Service问询服务
Unit 5 Exchanging Foreign Currency外币兑换
Unit 6 Changing Rooms延宿和换房服务
Unit 7 Checking Out结账离店
Chapter 2 Housekeeping客户报务
Unit 1 Concierge Service客房迎宾服务
Unit 2 Room Cleaning清理房间
Unit 3 Laundry Service洗衣服务
Unit 4 Room Beverage Service客房送餐服务
Unit 5 Personalized Service个性化服务
Unit 6 Dealing with Emergency处理客房突发事件
Unit 7 Other Housekeeping Services其他客房服务
Chapter 3 Food & Beverage 餐饮服务
Unit l Table Reservation预订餐位
Unit 2 Greeting the Guests餐厅迎客
Unit 3 Taking Orders点菜
Unit 4 Serving at the Dinner席间服务
Unit 5 Bar Service酒水服务
Unit 6 Paying the Bill结账
Chapter 4 The Business Center商务中心
Unit 1 Communication Service通讯服务
Unit 2 Secretary Service文秘服务
Unit 3 Entertainment Service娱乐服务
Unit 4 Shopping Service商场服务
Appendix 1 Everyday Vocabulary酒店英语常用词汇
Appendix 2 Name of Hotel’S Department酒店部门名称
Appendix 3 Occupation and Position职位
Appendix 4 Dishware餐具
参考资料
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