饭店服务英语

Workshop One English for Front Office
　　Unit 1 Room Reservation
　　Part OneKey Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1 Receiving a Reservation (Basic Procedures )
　　Dialogue 2 A Group Reservation
　　Dialogue 3 We Are Fully Booked
　　Classroom Activities
　　Part Three Extended Reading
　　Advance Reservations
　　Part Four Exercises
　　Unit 2 Reception
　　PartOneKey Points for Teaehing, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part Two Simulation Training
　　Technical Terms
　　Sentence Pattems
　　Sample Dialogues
　　Dialogue 1A Guest with Advance Reservation Checks in
　　Dialogue 2Registering a Tour Group
　　Dialogue 3Receiving a Walk-in Guest
　　Classroom Activities
　　Part Three Extended Reading
　　What Should Hotel Receptionist Do?
　　Part Four Exercises
　　Unit 3 Bell Service
　　Part One Key Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　PartTwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1Receiving a Guest & Bringing Him to His Room
　　Dialogue 2Running Errands for Guests
　　Dialogue 3Getting down the Luggage before the Guests Check out
　　Dialogue 4Hiring a Taxi
　　Classroom Activities
　　Part ThreeExtended Reading
　　The Front Desk Employees
　　Part FourExercises
　　Unit 4Money Exchange
　　Part OneKey Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1An Overseas Call
　　Dialogue 2Morning Call
　　Dialogue 3Taking a Message
　　Classroom Activities
　　Part ThreeExtended Reading
　　Telephone Calls
　　Part FourExercises
　　Unit 6Information
　　Part OneKey Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1Inquiring about Telephone Fee
　　Dialogue 2Giving Information
　　Dialogue 3Posting a Letter
　　Classroom Activities
　　Part ThreeExtended Reading
　　Ways of Categorizing Hotels
　　Part Four Exercises
　　Unit 7Complaints
　　Part One Key Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1Misunderstandings at the Front Desk
　　Unit 8 Paying the Bill and Checking out
　　Workshop TwoEnglish for Housekeeping Department
　　Unit 9 Room Cleaning
　　Unit 10 Guests' Requests
　　Unit 11 Laundry and Valet Service
　　Unit 12 Room Service
　　Unit 13 Lost and Found
　　Unit 14 Damage and Compensation
　　Unit 15 Problems and Maintenance
　　Workshop Three English for Food and Beverage Department
　　Unit 16 Table Reservation
　　Unit 17 Receiving Diners
　　Unit 18 Taking Orders and Recommendations
　　Unit 19 Chinese Food Restaurant
　　Unit 20 Western Food Restaurant
　　Unit 21 Buffet and Coffee Shop
　　Unit 22 Complaints
　　Unit 23 Payment
　　Unit 24 Beverage Service
　　Workshop Four English for Other Departments
　　Unit 25 Sample Dialogues for Other Departments