List of Zables
List of Figures
List of Pictures
Abbreviation
Abstract
Acknowledgement
Introduction
Chapter One:Framework of Employment Relations andManagem,entControl Through the Labour Process
Understanding Employment Relations
rAc Concept ofEmployment Relations
Philosophy ofResearch
Aspects of Employment Relations
Compensation
Equality and Discrimination
Grievance,Dispute and Bargaining
Discip~line and Dismissal
Involvement and Participation
Labour Process Theory and Emotional Labour
Braverman and Labour ProcessPrinciples
Burawoy and Poststructuralist Views
Emotional Labour
Chapter Two:Hotel Management and Employment Relations!n theHotelIndustry
Characteristics of Hotel HRM
……