Project One Business Reception
Unit 1 Greetings
Unit 2 Meeting Guests
Unit 3 Introduction
Unit 4 On the Way to the Hotel
Unit 5 Room Reservation
Unit 6 To Dinner
Unit 7 Farewell
Unit 8 Congratulations and Wishes
Project Two Business Negotiation
Unit 1 Sample Presentation
Unit 2 At a Trade Fair
Unit 3 Promotional Activities
Unit 4 Recommendation
Unit 5 Meetings
Unit 6 On the Telephone
Unit 7 Visiting the Customer
Unit 8 In the Workroom
Unit 9 Establishing Business Relations
Unit 10 Inquires
Unit 11 Offers
Unit 12 Counter-Offer
Unit 13 Business Negotiation
Unit 14 Commission and Discount
Unit 15 Acceptance
Unit 16 Signing a Contract
Project Three Contract Procedure
Unit 1 Payment
Unit 2 Opening the L/C
Unit 3 Insurance
Unit 4 Packing
Unit 5 Shipment
Unit 6 Inspection
Unit 7 At the Customs
Unit 8 Duty
Unit 9 Complaints and Apologizing
Unit 10 Claim
Project Four Service
Unit 1 Housekeeping
Unit 2 Currency Exchange
Unit 3 Restaurant Service
Unit 4 Service in the Shop
Unit 5 Travelling and Sightseeing
Unit 6 The Places of Interest
Unit 7 Agency Service
Unit 8 Advertising Service
Unit 9 Investment Service
BUSINESS WORDS INDEX
REFERENCES