大堂
Guestcomestoregister请客人登记
Introducingfacilities介绍设施
Showing guest to his room带领客人去他的房间
Changing money换钱
Cashingtravellerschecks兑现旅行支票
Guestrefusestoacknowledgemeterreading
客人拒绝接受电话计时表的记录
Explaining wiringfee to the guest
向客人解释电汇款手续费
Ordering newspapers订阅报纸
Newspaper is late报纸送晚了
Guest receives a package notice客人接到包裹通知
Guestislookingforaletter客人查找一封信
Announcing visitors to guests通知有客人来访
Visitors After 11：00P.M.晚上11点之后的拜访
Cashier calls to remind guest topay his bill
出纳员打电话提醒客人付账
Payingby creditcard用信用卡结帐
Paying cashin U.S.dollars用美元现金结账
Guest inquires about interest charge debit notice
客人询问有关利息欠单事宜
A message留言
Checking out结账
Well-wishing祝愿
Arranging a taxi安排出租车
客房
Showing the guest to the room将客人带到房问。
Introducing self，going over list offurnishings
介绍自己，查对客房设施清单
Establishing linesfor open communication
建立与客人的沟通关系
Atthedoor进入客人房间之前的礼貌用语
Permission to touch guests things
在接触客人物品前应得到客人允许
Leaving离开客人房间时的礼貌用语
Special requests特殊要求
Morning call唤醒服务
Miscellaneous questions其他问题
Mistake on laundry slip洗衣单上的错误
Dontdeliverlaundryontime未按时送回洗烫衣服
Delivering to the wrong room衣服送错房间
Guest not satisfied客人不满意
Guestthinks billistoohigh客人认为费用太高
Wash miscellaneous items其他的洗涤服务
Toiletproblems卫生间的问题
Complaint about quality of cleaning service
清洁服务质量投诉
Otherproblems其他问题
Arranging a convenient time to have somethingfixed
安排合适的时间为客人修理东西
餐饮
Bookingatablebytelephone电话预订
A reservation with special requirement专门预订
The restaurant isfull餐厅已满
Room service送餐服务
Breakfastfor tourists旅游者的早餐
Coffee break休息时的加餐
Theformal banquet正式宴会
Recommendation ofsome special dishes
推荐风味菜
Ordering Chinesefood点中餐
Ordering dessert点甜点
When somethingisout当客人点菜没有时
Paying the bill付账
Amiscalculationonthebill账单上的差错
Rejecting the guests tipping politely
礼貌地谢绝客人的小费
Special services特别服务
Helping the guests tofind their lost things
帮助客人找回失物
Complaints投诉
Service in the bar酒吧服务
In the snack bar在小吃店
In the night club在夜总会
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