前言Chapter 1 Office Work 商务办公 Chapter 2 Receptions 客户接待 Chapter 3 Business Services 商业服务 Chapter 4 Business Meetings 商务会议 Chapter 5 Business Calls 商务电话 Chapter 6 Business Negotiations 商务洽谈 Chapter 7 Deriving Sectors of Business 商业的衍生环节 Chapter 8 Marketing 市场营销 Chapter 9 Business Interaction 商务交往