[1]Chapter 1 The Concept and Functions of Logistics
[1]Text 1 Overview of Logistics
[11]Text 2 Activities of Log]stics
[21]Case Study：True Value Company
[26]Chapter 2 Order Management and Customer Service
[26]Text 3 Order Management
[36]Text 4 Key Performance Indicators：PUtting the‘Customer First（1）
[47]Text 5 Key Performvance Indicators：Putting the Customer First（2）
[57]Case Study：Intels Low-Cost Supply Chain Model
[61]Chapter 3 Supply Chains
[61]Text 6 The Supply Chain Concept
[71]Text 7 Supply Chain Management：Barrier and Integration
[80]Case Study：How Cisco Succeeds at Global Risk Mamfgement
[86]Chapter 4 Warehousing
[86]Text 8 Warehousing Management
[97]Case Study：Grocery Giant Kroger Changes the Dfstribution Game"
[102]Chapter 5 Information Systems
[102]Text 9 Information and Logistics
[111]Text 10 Looking Ahead：Faster，Brighter Technology
[123]Case Study：PLS Uses RFID to Track Pallets，Containers
[126]Chapter 6 Packaging and Material Handling
[126]Text 11 Packaging
[135]Text 12 Material Handling
[145]Case Study：Sainsburys Cumbersome Supply Chain
[148]Chapter 7 Inventory Management
[148]Text 13 Inventory
[155]Text 14 Approaches to Managing Inventory
[165]Case Study：Procter＆Gamble Takes Inventory up a Notch
[171]Chapter 8 International Trading Terms
[171]Text 15 The Way to Trade
[185]Text 16 Documentation
[195]Case Study：How Gillette Cleaned up Its Supply Chain
[203]Chapter 9 The Development of Logistics
[203]Text 17 The 3PL Industry
[213]Text 18 Outsourcing
[223]Case Study：A Case for Offshoring Procurement Outsourcing
[226]Appendix 1 Logistics Samples
[232]Appendix 2 Logistics Terms
[236]Appendix 3 Logistics Abbreviations
[238]Appendix 4 Top 10 Logistics Companies
[244]References
[245]Teacher’s Book
[245]Text 1 Overview of Logistics
[249]Text 2 Activities of Logistics
[253]Text 3 Order Management
[257]Text 4 Key Performance Indicators：Putting the Customer First（1）
[261]Text 5 Key Performance Indicators：Putting the Customer First（2）
[265]Text 6 The Supply Chain Concept
[269]Text 7 Supply Chain Management：Barrier and Integration
[273]Text 8 Warehousing Management
[278]Text 9 Information and Logistics
[282]Text 10 Looking Ahead：Faster，Brighter Technology
[286]Text 11 Packaging
[290]Text 12 Material Handling
[294]Text 13 Inventory
[298]Text 14 Approaches to Managing Inventory
[302]Text 15 The Way to Trade
[307]Text 16 Documentation
[310]Text 17 The 3PL Industry
[314]Text 18 Outsourcing
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