Introduction
1 Face to face
2 Letters, faxes and memos
3 On the phone
4 Summaries, notes, reports
5 Working together
6 International trade
7 Money matters
8 Dealing with problems
9 Visitors and travellers
10 Marketing
11 Meetings
12 Processes and operations
13 Jobs and careers
14 Sales and negotiatIon
15 Revision
Answer Key and Transcripts
Acknowledgements