Chapter 1 准确和正确Correctness
Chapter 2 数词的写法Amounts and Numbe
Chapter 3 词法正确Correct Diction
Chapter 4 语法正确Correct Grammar
Chapter 5 汉化英语Chinglish
Chapter 6 具体化Concreteness
Chapter 7 体谅对方Coiderateness
Chapter 8 清楚易懂Clarity
Chapter 9 简明扼要Conciseness
Chapter 10 恭敬礼貌Courtesy
Chapter 11 与时俱进Currency
Chapter 12 一般询函Routine Requests
Chapter 13 应求与自发询函Special Requests
Chapter 14 肯定回复Positive Replies
Chapter 15 否定回复Negative Replies
Chapter 16 询价、报价与还价Enquiries,Offe and Counteroffe
Chapter 17 订单与确认Orde and Replies
Chapter 18 索赔与回复Claims and Replies