1 A Brief Introduction to the Hotel Industry
1.1 A Brief Introduction to Hotels and Hotel Groups
1.2 A Brief Introduction to Hotel Management Groups
1.3 Guide to Hotel English
2 Front Office
2.1 Lead in
2.2 Situational Dialogues
2.3 Extended Readings
2.4 Exercises
3 Housekeeping
3.1 Lead in
3.2 Situational Dialogues
3.3 Extended Reaclings
3.4 Exercises
4 Food and Beverage
4.1 Lead in
4.2 Situational Dialogues
4.3 Extended Readings
4.4 Exercises
5 The Business Center
5.1 Lead in
5.2 Situational Dialogues
5.3 Extended Readings
6 0ther Services
6.2 Situational Dialogues
6.3 Extended Readings
7.2 Situational Dialogues
7.3 Extended Readings
附录
附录1 中国饭店职业英语标准
附录2 Letter of Welcome from the Hotel Manager
附录3 Golden Key/Les Clefs d'Or
附录4 Expressions for Hotel Introcluction
附录5 Dietary Restrictions, Preferences and FJtiquettes of Main Guest Countries
附录6 酒店告示常用语
附录7 10个练习英语口语发音的小诀窍
参考文献