海南模拟导游实务英语教程

Part One Practice and Norms of English Tour Guide
Chapter 1 Receiving Guests
Simulated Dialogues
Scene1 Receiving independent tourists at the airport arrival lobby
Scene2 Receiving a tour group at the airport arrival lobby
Scene3 By the coach
Useful Sentences and Expressions
Finding guests
Self-introduction
Giving greetings
Confirming numbers of the tourists/luggage
Moving out of the airport/railway station
Offering help
Role-play
Guide's Norms and Emergency Handling
Chapter 2 En Route to the Hotel&Welcome Speech
Simulated Dialogues
Scene 1 On-the-way guiding
Scene 2 Delivering a welcome speech on the coach
Useful Sentences and Expressions
Asking for attention
G iving welcomes
Self-introduction
Introducing a person to a group
Expressing intentions to provide good service
Giving good wishes for a pleasant stay
Role-play
Guide's Norms and Emergency Handling
Chapter 3 Checking in at the Hotel
Simulated Dialogues
Scene 1 Group check-in with reservation
Scene 2 FIT check-in
Useful Sentences and Expressions
Before checking-in
Registering the guests
Assigning rooms to the guests
Introducing service
Role-play
Guide's Norms and Emergency Handling
Chapter 4 Itinerary Planning
Simulated Dialogues
Scene 1 Discussing a two-day tour in Sanya
Scene 2 Discussing the itinerary w ith individual tourists
Scene 3 Changing a visit to X ionglong Tropical BotanicalGarden
Useful Sentences and Expressions
Starting discussion on the itinerary
Asking what the guestswould like to see
Making suggestions about places to visit
Making suggestions about the procedures
Soliciting opinions
Role-play
Guide's Norms and Emergency Handling
Chapter 5 Sightseeing
Simulated Dialogues
Scene 1 Before departure
Scene 2 On the way to tour around Hainan Island
Scene 3 VisitingMountHuangshan
Useful Sentences and Expressions
Before departure
On the way to a tourist attraction
Visiting lakes，rivers，and seas
Visiting temples
Visiting museums
Visiting parks and gardens
Visiting hills and mountains
Visiting towns and cities
Role-play
Guide's Norms and Emergency Handling
Chapter 6 Dining atRestaurant
Simulated Dialogues
Scene 1 Confirming the reservation
Scene 2 Introducing Chinese cuisine on the way to the restaurant
Useful Sentences and Expressions
Making a reservation or confirmation at a restaurant
Special requests for a meal
Introducing Chinese cuisine and specialties
Paying the bill
Role-play
Guide's Norms and Emergency Handling
Chapter 7 RecreationalActivities
Simulated Dialogues
Scene 1 At the hotel lobby
Scene 2 At the theater entrance
Scene 3 On the bus back to the hotel
Useful Sentences and Expressions
Introducing the program
Explaining the duration of the program
G iving instructions about seating arrangements
Commenting on the performance
Role-play
Guide's Norms and Emergency Handling
Chapter 8 Shopping
Simulated Dialogues
Scene 1 At the hotel lobby
Scene 2 In the tea store
Useful Sentences and Expressions
Offering help
Getting information
Making comments
Bargaining
Role-play
Guide's Norms and Emergency Handling
Chapter 9 Dealing with Various Problems
Simulated Dialogues
Scene 1 On the bus
Scene 2 At the restaurant
Useful Sentences and Expressions
Accepting the request
Refusing or declining the request
Negotiating
Role-play
Guide's Norms and Emergency Handling
Chapter 10 Dealing with Emergencies
Simulated Dialogues
Scene 1 On the way to a tourist site
Scene 2 At the hospital
Scene 3 In front of the tour bus
Useful Sentences and Expressions
Comforting the guests
Seeking for help
Reminding the guests
Role-play
Guide's Norms and Emergency Handling
Chapter 11 Handling Complaints
Simulated Dialogues
Scene 1 At the airport lobby
Scene 2 On the tour bus
Scene 3 At the hotel
Useful Sentences and Expressions
Showing sympathy and apology
Calming others down
Making suggestions
Role-play
Guide's Norms and Emergency Handling
Chapter12 Seeing off Guests&Farewell Speech
Simulated Dialogues
Scene1 At the hotel lobby
Scene2 On the way to the airport lobby
Scene3 An informal farewell speech to a tour group
Useful Sentences and Expressions
Confirming issues
Showing gratitude
Saying good-bye
Role-play
Guide's Norms and Emergency Handling
Part Two Simulated Guide on Major Scenic Spots of Hainan
1.A Brief Introduction to Haikou
2.Wanl Garden
3.Haikou Western Coast Park
4.Hairui Memorial Park
5.Five Officials Memorial Temple
6.Hainan Tropical Wildlife and Botanical Garden
7.Shishan Crater National Geological Park
8.Dongzhaigang Mangrove Nature Reserve
9.Dongjiao Coconut Grove
10.Wanquan River
11.The Site of Bo'ao Forum for Asia
12.Xinglong Tropical Botanical Garden
13.Xinglong Tropical Garden
14.The Dongshanling Ridge
15.Nanwan Macaque Island
16.Demarcation Islet
17.A Brief Introduction to Sanya
18.Yalong Bay National Holiday Resort
19.Tianya Haijiao
20.Dadonghai Tourist Resort
21.Luhuitou Park
22.Nanshan Cultural Tourism Zone
23.Small Caves（Wonders of the Sea and Mountain）
24.Wuzhizhou Island
25.Wuzhishan City and Custom s of Li Nationality
26.Wuzhishan Mountain
27.Jianfengling National Forest Park
28.Dongpo Academy
29.Yangpu Economic Development Zone
Answers for Reference
Appendices
1.海口市
2.万绿园
3.西海岸带状公园
4.海瑞纪念园
5.五公祠
6.海南热带野生动植物园
7.石山火山口国家地质公园
8.东寨港红树林自然保护区
9.东郊椰林风景区
10.万泉河游览区
11.博鳌亚洲论坛会址
12.兴隆热带植物园
13.兴隆热带花园
14.东山岭
15.南湾猴岛
16.分界洲
17.三亚市
18.亚龙湾国家旅游度假区
19.天涯海角
20.大东海
21.鹿回头
22.南山文化旅游区
23.小洞天（“海山奇观”）
24.蜈支洲
25.五指山市与黎族风情
26.五指山
27.尖峰岭国家森林公园
28.东坡书院
29.洋浦经济开发区
参考书目