宾馆英语

Unit 1 Room Reservations
Warm-up
Listening and Speaking
Reading
Marriott Hotel
Writing
Do You Know?
Notes
Self-check List
Unit 2 Front Desk (I)
Warm-up
Listening and Speaking
Reading
The Front Desk
Writing
Do You Know?
Notes
Self-check List
Unit 3 Front Desk (II)
Warm-up
Listening and Speaking
Reading
A Receptionist's Job
Writing
Do You Know?
Notes
Self-check List
Unit 4 Bell Service
Warm-up
Listening and Speaking
Reading
A Bellman in a Hotel
Writing
Do You Know?
Notes
Self-check List
Unit 5 Room Service (I)
Warm-up
Listening and Speaking
Reading
Housekeeping Department
Writing
Do You Know?
Notes
Self-check List
Unit 6 Room Service (II)
Warm-up
Listening and Speaking
Reading
Working in a Hotel Room
Writing
Do You Know?
Notes
Self-check List
Unit 7 Food and Beverage Service (I)
Warm-up
Listening and Speaking
Reading
The Front Line of Service
Writing
Do You Know?
Notes
Self-check List
Unit 8 Food and Beverage Service (II)
Warm-up
Listening and Speaking
Reading
Burj AI Arab Hotel
Writing
Do You Know?
Notes
Self-check List
Unit 9 Recreational Service
Warm-up
Listening and Speaking
Reading
The Recreation Center
Writing
Do You Know?
Notes
Self-check List
Unit 10 Shopping
Warm-up
Listening and Speaking
Reading
Hong Kong
Writing
Do You Know?
Notes
Self-check List
Unit 11 Business Center
Warm-up
Listening and Speaking
Reading
A Business Center Clerk
Writing
Do You Know?
Notes
Self-check List
Unit 12 Foreign Exchange
Warm-up
Listening and Speaking
Reading
The US Currency
Writing
Do You Know?
Notes
Self-check List
Unit 13 Maintenance Service
Warm-up
Listening and Speaking
Reading
Maintenance Department
Writing
Do You Know?
Notes
Self-check List
Unit 14 Dealing with Complaints
Warm-up
Listening and Speaking
Reading
Customer Relation
Writing
Do You Know?
Notes
Self-check List
Unit 15 Payment Handling
Warm-up
Listening and Speaking
Reading
The World's Best Hotel
Writing
Do You Know?
Notes
Self-check List
Self-assessment
词汇表
不规则动词表