Unit 1 Job Interview
Text A Interview Etiquette
Text B Research the Company m An Important Step Before
Interview
Cultural Tips 面试中的禁忌
Unit 2 Company Stucture
Text A Board of Directors, Chairman and CEO
Text B Job Descriptions
Cultural Tips 大型跨国公司组织结构案例
Unit 3 On the Phone
Text A How to Answer a Phone Call —— Telephone Etiquette
for the Called Party
Text B How to Make a Phone Call —— Telephone Etiquette for the Caller
Cultural Tips 商务电话礼仪
Unit 4 At the Meeting
Text A How to Organize and Run Effective Meetings
Text B Meeting Agenda and Meeting Minutes
Cultural Tips 商务会议礼仪
Unit 5 Business Travel
Text A Business Travel
Text B Business Dining Etiquette
Cultural Tips 国外小费文化
Unit 6 Receiving Visitors
Text A Receiving Visitors
Text B Inviting Clients to a Business Lunch
Cultural Tips 世界各国人的饮食习惯及禁忌
Unit 7 Exhibition
Text A How to Select a Right Trade Show
Text B Exhibit Hall Etiquette
Cultural Tips 展会计划时间表
Unit 8 Negotiation
Text A 5 Ways to Negotiate More Effectively
Text B Negotiation —— Planning for a Successful Outcome
Cultural Tips 谈判中非言语沟通技巧
Unit 9 Customer Service
Text A How to Provide Superior Customer Service
Text B Dealing with Complaints
Cultural Tips 现代客户服务理念
Unit 10 Keys to Career Success
TextA StaffTraining
Text B InterDersonaI Relationships and Politics
Cultural Tips 你是同事喜欢耳钉搭档吗？
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