Contents
Unit1 The First Day in the Office
Unit2 First Contact
Unit3 Appointments and Arrangements
Unit4 Visiting Customers
Unit5 Invitation for Dinner
Unit6 Establishment of Business Relations
Unit7 At the Airport
Unit8 At the Hotel
Unit9 Business Presentation
Unit10 In the Workshop
Unit11 At the Fair
Unit12 Salesmanship
Unit13 Business Meeting
Unit14 On the Telephone
Unit15 Complaints and Crises