CHAPTER1 MEETING AND GREETING PEOPLE
CHAPTER2 SHOWING VISITING AROUND A COMPANY
CHAPTER3 USING THE TELEPHONE
CHAPTER4 MAKING APPOINTMENT
CHAPTER5 MAKING PLANS AND ARRANGEMENTS
CHAPTER6 GIVING EXPLANATIONS,INSTRUCTIONS AND DIRECTIONS
CHAPTER7 TRAVELLING ON BUSINESS
CHAPTER8 APPLYING FOR JOBS
CHAPTER9 COMPLAINING ABOUT PRODUCTS AND SERVICES
CHAPTER10 NEGOTIATING PRICES
Supplementary Materials for Extended Training Exercises
参考文献