UNIT ONE LETFERS OF COMPLAINT
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE FORMAT
APPENDIX TWO PATTERNS
APPENDIX THREE TIPS FOR MIDDLE PARAGRAPH WRITING
UNIT TWO LETFERS OF APOLOGY
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE FORMAT
APPENDIX TWO PATTERNS
APPENDIX THREE MORE SAMPLES
UNIT THREE LETrERS OF ESTABLISHING BUSINESS RELATIONSHIP
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE PATTERNS
APPENDIX TWO MORE SAMPLES
UNIT FOUR PRODUCT SALES LETrER
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE PATTERNS
APPENDIX TWO MORE SAMPLES
UNIT FIVE LETFERS OF RECOMMENDATION
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE FORMAT
APPENDIX TWO PATTERNS
APPENDIX THREE MORE SAMPLES
UNIT SIX BUSINESS REPORT WRITING
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE TIPS FOR WRITING A REPORT
APPENDIX TWO MORE SAMPLES
APPENDIX THREE PATTERNS
UNIT SEVEN CHART WRITING
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
APPENDIX ONE FORMAT
APPENDIX TWO PATTERNS
APPENDIX THREE EXPRESSIONS
]UNIT EIGHT SUMMARY OF ENGLISH BUSINESS ARTICLE
LEAD-IN
SAMPLE WRITING
GUIDED WRITING
PRACTICE WRITING
参考文献