chapter 1 principles of business letter writing
chapter 2 layout of a business letter
chapter 3 establishing business relations
chapter 4 enquiries and quotations
chapter 5 counter offers
chapter 6 order
chapter 7 payment
chapter 8 letter of credit
chapter 9 packing
chapter 10 transportation
chapter 11 insurance
chapter 12 claims and settlement
chapter 13 agency
附录 常用外贸英语函电缩写
参考文献