酒店服务英语

Part One  Hotel Courtesy English
　Unit 1  Hotel Courtesy English
Part Two  Food and Beverage Department
　Unit 2  Reserving the Table
     Dialogue One: Reserving the Table
     Dialogue Two: Changing the DinnerTime
     Text : Banquet Service
     Dialogue Three: Banquet Reservation
　Unit 3  Receiving the Guest
     Dialogue Four: Receiving the Guest
     Dialogue Five: Receiving the Guest who hasno Reservation
     Dialogue Six: Recommending the Guest toWait
　Unit 4  Taking Order
     Text: Knowledge about Western Food
     Dialogue Seven: Taking Order about WesternFood
     Dialogue Eight: American-StyleBreakfast
     Text: Knowledge about Chinese Food
     Dialogue Nine: Taking Order about ChineseFood
　Unit 5  Bar Service
     Text: Knowledge about Beverage
     Dialogue Ten: At the Bar
     Dialogue Eleven: Ordering the ForeignWine
     Dialogue Twelve: Ordering the ChineseWine
　Unit 6  Service during the Meal
     Dialogue Thirteen: Service during the Meal(1)
     Dialogue Fourteen : Service during theMeal (2)
     Dialogue Fifteen : Service during the Meal(3)
　Unit 7  Settling the Bill
     Dialogue Sixteen: Setding the Bill for theStaying Guest
     Dialogue Seventeen: Setding the Bill inCash
     Dialogue Eighteen: Settling the Bill byCredit Card
Part Three The Front Office and Housekeeping Service
　Unit 8  Reservation Desk
     Dialogue Nineteen: Reserving theRoom
     Dialogue Twenty: Group Reservation
　Unit 9  Reception Desk
     Dialogue Twenty-One: Receiving theGuest
     Dialogue Twenty-Two: Receiving the GroupGuests
     Dialogue Twenty-Three: Recommending theLocal Restaurant
     Dialogue Twenty-Four: Morning Call
     Dialogue Twenty-Five: Handling theComplaints
　Unit 10  Bellman's Service
      Dialogue Twenty-Six: Leading theGuest to the Room
      Dialogue Twenty-Seven: Introducingthe Hotel and the Service Facilities
　Unit 31  Floor Attendant's Service
      Dialogue Twenty-Eight: Cleaning theRoom (1)
      Dialogue Twenty- Nine : Cleaning theRoom (2)
      Dialogue Thirty: Dealing with theEmergency (Taking Care of the Sick Guest )
      Dialogue Thirty-One: Introducing theLaundry Time and the Price
      Dialogue Thirty-Two: Returning theLaundry
　Unit 12  Check-out
      Dialogue Thirty -Three: Exchangingthe Money for the Guest
      Dialogue Thirty -Four: Settling theBill in Cash
      Dialogue Thirty-Five: Settling theBill by Credit Card
参考书目