Chapter 1 Daily Communication日常沟通 Greeting问候 Introducing介绍 Congratulation祝贺 Praise赞美 Thanks感谢 Apologies道歉 Suggestio建议 Saying Goodbye道别 Agreement同意 Capability能力 Help求助Chapter 2 Mood情感表达 Like and Hate喜欢与厌恶 Happy and Sad高兴与悲伤 Sympathy and Encouragement同情与鼓励 Worry and Fear担心与恐惧 Assurance and Doubt肯定与怀疑 Hope and Disappointment希望与失望 Surprise惊奇 Complaints抱怨 Comfort安慰Chapter 3 Telephone Calls电话礼仪 Calling and Receiving接打电话 Waiting for Returning等候电话 Traferring Telephone转接电话 Dial Wong Number打错电话 Bad Connection or Busy Line线路不通 Leaving Messages电话留言 Reservation Calls电话预约 Emergency Calls紧急电话Chapter 4 Etiquette of Formal Occasio礼仪场合 The Etiquette of Banquet宴会礼仪 The Etiquette of Dancing Party舞会礼仪 The Etiquette of Wedding婚礼礼仪 The Etiquette of Funeral葬礼礼仪 The Etiquette of Meeting会议礼仪 The Etiquette of Wine Party酒会礼仪 Festival Etiquette节日礼仪Chapter 5 Topics for Leisure闲聊话题 Talking about Art谈论艺术 Talking about Weather谈论天气 Talking about Health谈论健康 Talking about Sports谈论体育 Talking about Work谈论工作 Talking about Family谈论家庭 Talking about Hobbies谈论爱好 Talking about Environment谈论环境