Chapter1 机场服务 Airport service Unit 1 Booking the Ticket预订机票 Unit 2 Purchasing Tickets&Refunding Tickets购票与退票 Unit 3 Flight Connections航班中转 Unit 4 Flight Delay航班延误 Unit 5 The Customs at the Airport机场海关 Unit 6 Checked Baggage托运行李 Chapter2 空中乘务In-flight Service Unit 1 Eating and Drinking Service饮食服务 Unit 2 Medical Service医疗服务 Unit 3 Entertainments Service娱乐服务 Unit 4 Other Services其他服务 chapter 3 公共交通服务PubicTransportation Service Unit 1 Route Inquiry线路咨询 Unit 2 Buying Tickets购买车票 Unit 3 Serving Passengers为乘客服务 Unit 4 Tickets at the Subway Station在地铁站买票 Unit 5 Taking Subway乘地铁 chapter 1 列车服务TraIn Service Unit 1 About the Tickets票务情况 Unit 2 At the Train Station在火车站 Unit 3 Check Tickets and Aboard检票上车 Unit 4 Service on the Train车上服务 Unit 5 Get One’S Baggage行李领取 chapter 5 出租车服务Taxi service Unit 1 Booking a Taxi预约出租车 Unit 2 Arranging the Baggage安排行李 Unit 3 Taking a Taxi乘出租车 Unit 4 Taking a Short Cut抄近路 chapter 6 海上邮轮服务cruise Service Unit 1 Booking Ferry Ticket订船票 Unit 2 On the Ship乘坐邮轮 Unit 3 The Customs Examination海关检查