前言 Preface第一部分 作为管理者来掌控会议
Part One Managing Meetings as a Supervisor3 第一章 开场白
Chapter 1 Opening Remarks
3 确定会议基调 Setting the Tone
6 阐明期望 Clarifying Expectations
8 表明你期待得到的结果 Stating the Expected Results18 第二章 报告
Chapter 2 The Presentation
18 强调你的需要 Reinforcing Your Take
20 让报告变得有效 Validating the Presentation
23 为行动创造条件 Setting the Stage for Action33 第三章 团队反应和全体参与
Chapter 3 Group Reaction and Participation
33 向所有人征求意见 Gathering Opinions from Everyone
34 控制想支配会议的人 Controlling the Dominators
37 关注会议的要求 Keeping Focused on Expectations45 第四章 确保团队支持你的行动计划
Chapter 4 Ensuring Group Support for Your Action Plan
45 为行动计划建立团队的支持 Building Group Buy-in for an Action Plan
47 获得个体的任务承诺 Soliciting Individual Commitments
48 确认行动计划的安排 Confirming the Action Plan Schedule55 第五章 处理困难情况
Chapter 5 Dealing with Difficulties
55 与反对行动计划的参会人员共事 Working with Participants Opposed tothe Action Plan
57 克服承诺缺乏 Overcoming a Lack of Commitment
59 与难缠的人打交道 Handling Difficult People第二部分 主持同级和上级参加的会议
Part Two Managing Meetings with Peers and Supervisors71 第六章 开场白
Chapter 6 Opening Remarks
71 确立会议的基调 Setting the Tone
73 说明会议的总目标 Stating Overall Goals
76 将要求具体化 Specifying Expectations87 第七章 报告
Chapter 7 The Presentation
87 强化你的需求 Reinforcing Your Take
90 报告前的参会人员准备 Preparing Participants for the Presentation
92 为互动做准备 Preparing for Interaction101 第八章 团队反应和集体参与
Chapter 8 Group Reaction and Participation
101 找准支持者 Targeting Supporters
102 集合所有人的观点 Gathering Opinions from Everyone
104 控制想要支配会议的人 Controlling the Dominators113 第九章 为了有效的行动争取团队的支持
Chapter 9 Generating Group Support for Meaningful Action
113 为行动计划建立集体支持 Building Group Buy-in for an Action Plan
115 征求个体的承诺 Soliciting Individual Commitments
117 确认行动计划的日程安排 Confirming the Action Plan Schedule125 第十章 处理困难情况
Chapter 10 Dealing with Difficulties
125 与反对行动计划的人共事 Working with Participants Opposed to theAction Plan
127 克服承诺缺失 Overcoming a Lack of Commitment第三部分 作为管理者出席会议
Part Three Attending Meetings as a Supervisor137 第十一章 确保会议是有成效的
Chapter 11 Ensuring a Productive Meeting
137 加强积极向上的基调 Reinforcing a Positive Tone
139 阐明对会议的要求 Clarifying Expectations for the Meeting
140 向参会人员说明要求 Clarifying Expectations for the Participants149 第十二章 阐明会议事项
Chapter 12 Clarifying and Framing the Meeting Issue
149 根据你的观点表达清楚会议事项
Framing the Issue from Your Point of View
151 向会议领导者提出质疑 Questioning the Meeting Leader
153 让报告内容集中于你要解决的事项上 Focusing the Presentation on theIssue161 第十三章 团队反应和集体参与
Chapter 13 Group Reaction and Participation
161 唤起所有人做出贡献 Eliciting Contributions from All
163 控制想要支配会议的人 Controlling the Dominators
165 突出会议领导者和其他参会人员的重要性 Reinforcing the Leader andthe Other Participants174 第十四章 改变行动计划以符合你的目标
Chapter 14 Changing the Action Plan to Meet Your Goals
174 表明你的立场 Stating Your Position Clearly
175 为团队的一致意见做出调整 Adjusting for the Group's Consensus
177 将控制权归还给会议领导者 Returning Control to the Meeting Leader
178 确保团队已准备好执行计划 Ensuring That the Group Is Prepared toExecute the Plan186 第十五章 处理困难情况
Chapter 15 Dealing with Difficulties
186 减少拒绝给会议领导者带来的影响 Softening the Impact of Rejectionon the Leader
188 克服承诺缺失 Overcoming a Lack of Commitment
190 如何结束结果不明朗的会议 Handling the Conclusion of a MurkyMeeting第四部分 与同级和上级共同出席会议
Part Four Attending Meetings with Peers and Superiors201 第十六章 支持提案
Chapter 16 Supporting a Proposal
201 通过提问来阐明问题 Asking Clarifying Questions
203 引用令人信服的例子 Introducing Compelling Examples
204 解释提案对你有何帮助 Explaining How the Proposal Would Help You211 第十七章 如何反驳提案
Chapter 17 Contesting a Proposal
211 说明提案形成的前提条件
Clarifying the Premise Behind the Proposal
213 引入前提条件中忽略的概念
Introducing Concepts Overlooked in the Premise
215 解释说明提案对你工作的破坏
Explaining How the Proposal Would Hurt Your Performance223 第十八章 让提案更有价值
Chapter 18 Adding Value to the Action Plan
223 提出计划以供大家深入探讨 Opening a Plan up for Further Discussion
225 与大家分享你的想法 Sharing Ownership of Your Ideas
226 为改进提案提出补充意见 Presenting Your Addition as an Improvement234 第十九章 应对抨击和对手
Chapter 19 Handling Attacks and Adversaries
234 保持积极的第一反应 Keeping Your First Response Positive
236 接受指责 Accepting the Blame
237 愿意考虑其他选择 Being Willing to Consider Other Solutions246 第二十章 只承诺自己能做到的事情
Chapter 20 Committing to What You Can Deliver
246 了解计划的优点 Acknowledging the Merits of a Plan
248 表达对自己承诺程度的关心 Expressing Concern About Your CommitmentLevel
250 表明自己的需求 Stating What You Need
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