酒店情景英语

Chapter 1 The Front office
Unit 1 Room Reservation （I）
Unit 2 Room Reservation （II）
Unit 3 Receptionist
Unit 4 Check-in
Unit 5 Foreign Currency Exchange
Unit 6 Bell Service
Unit 7 Settling Guests Complaints
Unit 8 At the Information Desk
Unit 9 Check-out
Chapter 2 Housekeeping
Unit 1 Showing Room
Unit 2 Chamber Service
Unit 3 Laundry
Unit 4 Dealing with Emergencies
Unit 5 Lost and Found
Unit 6 Wake-up Service
Unit 7 Miscellaneous Service
Chapter 3 Food & Beverage
Unit 1 Reservation
Unit 2 Seating Guests
Unit 3 Taking Orders for the Western Food
Unit 4 Taking Orders for the Chinese Food
Unit 5 Room Service
Unit 6 Paying the Bill
Unit 7 Beverage Service during the Service
Unit 8 Bar Service
Unit 9 Banquet Service and Buffet
Unit 10 Dealing with Complaints
Chapter 4 Health & Recreation
Unit 1 At the Health Center
Unit 2 In the Beauty Salon
Unit 3 Recreation
Chapter 5 Business Center
Unit 1 At the Bank
Unit 2 At the Post Office
Unit 3 Booking Tickets
Unit 4 Telecommunications
Unit 5 Convention Services
Chapter 6 At the Hotel Store
Unit 1 At the Textile and Knitwear Counter
Unit 2 At the Jewelry and Crafis Counter
Unit 3 At the Medicine and FoodstuffDepartment.
Unit 4 At the Chinese Arts and Stationery Department