Programme 1 Business Reception Programme 2 Sightseeing Programme 3 Visiting a Trade Fair Programme 4 Product Introduction Programme 5 Business Conference Programme 6 Discussing the Price Programme 7 Terms of Payment Programme 8 Commodity Packaging Programme 9 Sole Agent Programme 10 Concluding a Contract Programme 11 Commodity Inspection Programme 12 Delivery and Shipment Programme 13 Complaints and Claims Programme 14 Business Logistics Programme 15 Business Insurance Programme 16 Electronic Commerce Key to the Exercises in the Reference Book Key to the Exercises in the Text book References