Unit 1 At the Fair
Unit 2 Marketing
Unit 3 E—commerce
Unit 4 After-sales Service
Unit 5 Going Global
Unit 6 Establishing Business Relations
Unit 7 Making Enquiry and Offer
Unit 8 Quotation and Counter-offer
Unit 9 Making Purchase
Unit 10 Terms ofPayment
Unit 11 Shipment and Delivery
Unit 12 Packing
Unit 13 Insurance
Unit 14 Signing the Contract
Unit 15 Complaints&Claims
Tapescripts