Introduction A Guide to Business Writing
Chapter 1 Essentials and Formats of Business Letters
Section 1 Formats of Business Letters
Section 2 Tone of Business Letters
Section 3 Advice on Business Letter Writing
Chapter 2 Note， Notice and Announcement
Section 1 Note
Section 2 Notice and Announcement
Chapter 3 Goodwill Letters
Section 1 Appreciation Letters
Section 2 Congratulation Letters
Section 3 Condolence and Sympathy Letters
Section 4 Reference Letters
Chapter 4 Invitations and Answers
Section 1 Invitation Letters
Section 2 Invitation Cards
Section 3 Acceptance or Regret
Chapter 5 Apology， Complaint and Adjustment Letters
Section 1 Apology Letters
Section 2 Complaint Letters
Section 3 Adjustment Letters
Chapter 6 Electronic Mails， Fax， Memos and Business Reports
Section 1 Electronic Mails
Section 2 Fax Communications
Section 3 Memos
Section 4 Business Reports
Chapter 7 Conference Organization
Section 1 Meeting Notice
Section 2 Agenda
Section 3 Meeting Minutes
Chapter 8 Human Resources Related Documents
Section 1 Job Advertisement
Section 2 Notification of Job Offer
Section 3 Notification of Termination
Chapter 9 Job Application Letters，R6sum6 and Resignation Letters
Section 1 Application Letters
Section 2 R6sum
Section 3 Resignation Letters
Chapter 10 Inquiry。Offer&Counter-offer
Section 1 Inquiry
Section 2 Offers and Quotations
Sectibn 3 Counter．offer
Chapter 11 Placing and Acknowledging Orders
Appendix：Introduction t0 Foreign Trade Terms
Bibliography
Keys for Reference
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