unit 1 meeting the tour group
activity 1 meeting guests at the airport
activity 2 delivering a welcome speech
unit 2 accommodation and catering
activity 1 dining in guangdong
activity 2 arranging hotel accommodations
unit 3 touring famous scenic spots
activity 1 overview of guangdong province and guangzhou city
activity 2 sightseeing: rivers, lakes, beaches
activity 3 sightseeing: famous temples in guangdong
activity 4 sightseeing: museums and monuments
activity 5 sightseeing: mountains
activity 6 sightseeing: gardens
unit 4 shopping
activity 1 buying souvenir (1)
activity 2 buying souvenir (2)
activity 3 shopping districts
unit 5 emergency handling and seeing off the tour group
activity 1 handling complaints and emergencies
activity 2 seeing off the
tour group
unit 6 reception etiquette
activity 1 personal etiquette
activity 2 reception etiquette
appendix
i feedback to lead in
ii chinese translation of the text
iii tapescript for the listening practice
iv key to the practice
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