Unit 1 Reservation Unit 2 Concierge and Bellman? Unit 3 Housekeeping Department Unit 4 Other Services in Housekeeping Unit 5 Restaurant Reservations Unit 6 Chinese Food Service Unit 7 Western Food Service(Ⅰ) Unit 8 Western Food Service(Ⅱ) Unit 9 Bar Service? Unit 10 Health and Recreation Center Unit 11 At the Airport(Ⅰ) Unit 12 At the Airport(Ⅱ) Unit 13 Travel Consultation Unit 14 Routine Design and Schedule Unit 15 Travel Agency and Regular Service Unit 16 Service Consciousness Appendix Key Sentences for Tourism English? 参考文献