Unit One Hotel Reservations
Part One Text A Choosing a Good Hotel
Part Two Speaking Out
Part Three Listening In
Part Four Text B The World's Ten Largest Hotel Groups
Part Five Writing Business Letter
Unit Two Cheek-in
Part One Text A Things to Do When You Arrive Too Early for Check-in
Part Two Speaking Out
Part Three Listening In
Part Four Text B IHG Reduces Environmental Impact
Part Five Writing E-mail
Unit Three Hotel Housekeeping
Part One Text A Can I Have the Barbie Suite?
Part Two Speaking Out
Part Three Listening In
Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China
Part Five Writing Memorandum
Unit Four Dining at Hotels
Part One Text A Healthier Food at Hotels
Part Two Speaking Out
Part Three Listening In
Part Four Text B Making a Hotel a Home
Part Five Writing Note
Unit Five Public Facilities at Hotels
Part One Text A Hotels Offer Boot-Camp Exercise for Guests
Part Two Speaking Out
Part Three Listening In
Part Four Text B Hilton Hotels Corporation
Part Five Writing Notice
Unit Six Hotel Bars
Part One Text A Hotels Open Fancy, Profitable Rooftop Bars
Part Two Speaking Out
Part Three Listening In
Part Four Text B Hotels Test OfferingMeeting Rooms That
Can Serve as Offices
Part Five Writing Fax
Unit Seven Hotel Complaints
Part One Text A How to Deal with Hotel Guests' Complaints
Part Two Speaking Out
Part Three Listening In
Part Four Text B How to Complain at a Hotel
Part Five Writing Complaint Letter
Unit Eight Cheek-out
Part One Text A University Opens a 150-Room Hotel as Student Training Lab
Part Two Speaking Out
Part Three Listening In
Part Four Text B Foreign Hotels Expand Their Reach into China
Part Five Writing Help Wanted