Unit 1 Hotel Industry Unit 2 Interview and Orientation Unit 3 The Front Office Unit 4 Business Centre Unit 5 Housekeeping Department (1) Unit 6 Housekeeping Department (2) Unit 7 Food and Beverage Department Unit 8 Shopping Arcade Unit 9 Health and Recreation Center Unit 10 Accounting Department Unit 11 Security Department Unit 12 Handling Complaints Unit 13 Advertising and Marketing Unit 14 Trend for Hospitality Industry Key to Exercises