Unit 16 Establishing Business Relations Unit 17 Enquiry Unit 18 Offer Unit 19 Specifications Unit 20 Price Unit 21 Payment Unit 22 Delivery and Shipment Unit 23 Mode of Trade Unit 24 Packing and Marks Unit 25 Insurance Unit 26 Signing a Contract Unit 27 Agency Unit 28 Marketing and Promotion Unit 29 Complaints and Settlement Unit 30 Claims and Settlement 附录Ⅰ 常用商贸缩略语表达 附录Ⅱ 国内常见商务会展名称汇总 附录Ⅲ 国内常见进出口公司名称汇总 参考文献