Part 1 Introduction
Chapter 1 An Introduction to Business Writing
Part 2 Routine, Negative and Persuasive Messages
Chapter 2 Inquiries and Replies
Chapter 3 Refusal Letters
Chapter 4 Letters for Complaints and Adjustments
Chapter 5 Sales Letters
Part 3 In-house Correspondence
Chapter 6 Invitations
Chapter 7 Company Profile
Chapter 8 Notice
Chapter 9 IOU and Receipt
Chapter 10 Memos
Chapter 11 Minutes
Chapter 12 Business Reports
Part 4 Employment Correspondence
Chapter 13 Job Application Cover Letters
Chapter 14 Resume