Section 1 Front Office Service
Unit 1 Concierge Service
Unit 2 Reservation
Unit 3 Check-in
Unit 4 Check-out
Unit 5 Operator Service
Unit 6 Business Center
Section 2 Housekeeping Service
Unit 1 Room Cleaning
Unit 2 Laundry Service
Unit 3 Maintenance Service
Unit 4 Handling Complaints
Section 3 Food & Beverage Service
Unit 1 Making a Reservation
Unit 2 Receiving the Guest
Unit 3 Taking Order
Unit 4 Serving the Food
Unit 5 Paying the Bill
Unit 6 Chinese Dishes
Unit 7 Western Dishes
Unit 8 Bar Service
Section 4 Recreation Service
Unit 1 Fitness Service
Unit 2 Swimming Pool Service
Unit 3 Ball Service
参考文献
附录
鄂公网安备 42010302001612号 