Unit 1 Reservationists
PART A SEEING
Drill 1
Drill 2
Drill 3
PART B LISTENING
Drill 1
Drill 2
Drill 3
PART C ORAL PRACTICES
Drill 1
Drill 2
Drill 3
Drill 4
Unit 2 Front Office & Desk Clerk
PART A SEEING
Drill 1
Drill 2
Drill 3
PART B LISTENING
Drill 1
Drill 2
Drill 3
PART C ORAL PRACTICES
Drill 1
Drill 2
Drill 3
Unit 3 Doorman
PART A SEEING
Drill 1
Drill 2
Drill 3
PART B LISTENING
Drill 1
Drill 2
Drill 3
PART C ORAL PRACTICES
Drill 1
Drill 2
Drill 3 CASE IN POINT
Unit 4 Concierge
PART A SEEING
Drill 1
Drill 2
Drill 3
PART B LISTENING
Drill 1
Drill 2
Drill 3
PART C ORAL PRACTICES
Drill 1
Drill 2
Drill 3 CASE IN POINT
Unit 5 Room Attendants
PART A SEEING
Drill 1
……
Unit 6 Housekeeping Staff
Unit 7 Laundryman
Unit 8 Engineering Grounds Man
Unit 9 Room Service Staff
Unit 10 Waiter
Unit 11 Bartender
Unit 12 Sommelier
Unit 13 Safety and Security Staff
Unit 14 Business Center Staff
Unit 15 Night Auditor
Unit 16 Check-out