IT英语 学生用书（第二版）

1 EXPLORING THE IT'INDUSTRY
PAGE
Introducing a company
Structure of a company
Company start.ups
pfile of an IT company
HoW to say and write numbers Present tenses
LEARNING SKILLS：difierent learning techniques
DEALING WITH CUSTOMER
2 PAGE
Telephone communications between companies
Sales enquiries
Planning a computer system for a customer
e-Cammerce
using telephone language Question formj
Making appointments
Advising a customer
learning skills：mediation
3 ORDERING
PAGE
Product specifications
telephone orders
Order confirmations
customer service
making an enquiry by telephone the future（1）
Placing an order by telephone will future
Writing emails
learing skils：vocabulary
4 USONG hHE INTERNET
PAGE
Searching for information online
Software downloads
Free software
The Deep Web
Choosing search terms
Giving instructions
leagning gkills：speaking
Madal／verbs
5 NsTALLING HARDWARE
5 PAGE
System configurations
installation instructions
Installing upgrade cards
Understanding technical texts
Mediation：explaining instructions
LEAening Skills：reading
Passive voice
6 iNSTALLONG soFTwARE
PAGE
Software categories
installation instructions
Software registration
Error messages
Upgrade difficulties
understanding installation instructions and
error messages
LEARNING SKtlS：Srammar
Relative pronouns
TRoUBLESHOOTING
7 PAGE
Problems with hardware and software
TrOubleshooting flowcharts
Zelephone hotlines
Service and maintenance contracts
Calling a hotline
Helping a customer with technical problems
LEARNING SKILLS：listening
Present perfect
iNTERNATiONAL CONTACTS
8 PAGE
Travel problems
Making reservations
CheckinR into a hatel
Intercultural misunder5tandings
Describing arrangements and plans
Making small talk
learning siulls：cultural awareness
the future（2）：
present continuous
andqoing to
TRADE FAiRs
9 PAGE
CeBiT
Product innovation
Planning trade fair representation
Sales presentations
Product innovation
Discussing plans in a group
Planning and making a sales presentation
Adjectives and
adverbs
10 PROjECT MANAGEMENT
PAGE
Project meetings
Project management software
Agendas
Project quality
The perfect project manager
Discussing a project
Writing agendas
-ing forms
APPLYiNG FOR A lob
11 PAGE
job advertisements
ITjobs
job applications
job 5nterviews
tips for writing a CV
Writing a CV
Writing a covering letter
Preparing for and conducting an interview
Past simple and
present perfect
CAsE sTuDY：NE丁wDRK！NG A
sMALL BUSiNESS
12 PAGE
Analysing requirements
Network design
Operating systems
Quotations
invoices
Interview with Linus torvalds
Discussing requirements
Writing quotations and invoices
Describing past projects
Pairwork files page
Transcripts page
Unit word list page
A-Z word list page 
Basic word list page