Chapter 1 Overview of Business Writings商务写作概述
Chapter 2 Credit Standing Investigation资信调查
Chapter 3 Establishing Business Relations建立业务关系
Chapter 4 Inquiries and Replies询价与回复
Chapter 5 Offers and Promotions报价与促销
Chapter 6 Counter Offers还盘
Chapter 7 Orders and Replies订货与回复
Chapter 8 Payment支付
Chapter 9 Packing包装
Chapter 10 Shipment装运
Chapter 11 Shipping Documents货运单证
Chapter 12 Insurance保险
Chapter 13 Complaints，Claims and Settlements投诉与处理
Chapter 14 Agency代理
Chapter 15 Trade Show会展
Chapter 16 Bid and Tender招标与投标
Chapter 17 Entering into a Contract签订合同
Chapter 18 E—Business电子商务
Appendix：Answers附录：参考答案
References参考文献
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