Unit 1 Essentials of Business Correspondence 1
Related Business Knowledge 1
Writing Guide 2
Exercises 13
Unit 2 Establishing Business Relations 15
Related Business Knowledge 15
Writing Guide 16
Specimen Letters 17
Useful Expressions 22
Exercises 25
Unit 3 Enquiries and Quotations 34
Related Business Knowledge 34
Writing Guide 35
Specimen Letters 36
Useful Expressions 42
Exercises 43
Unit 4 Offers 52
Related Business Knowledge 52
Writing Guide 54
Specimen Letters 54
Useful Expressions 60
Exercises 62
Unit 5 Counter-offers 71
Related Business Knowledge 71
Writing Guide 72
Specimen Letters 73
Useful Expressions 78
Exercises 81
Unit 6 Order, Acceptance and Refusal 89
Related Business Knowledge 89
Writing Guide 90
Specimen Letters 91
Useful Expressions 97
Exercises 98
Unit 7 Terms of Payment (I) 107
Related Business Knowledge 107
Writing Guide 110
Specimen Letters 111
Useful Expressions 117
Exercises 119
Unit 8 Terms of Payment (II) 128
Related Business Knowledge 128
Writing Guide 130
Specimen Letters 131
Useful Expressions 136
Exercises 138
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