Contents
Chapter1 StructureandFormatsofBusinessLeters
商务书信的结构和格式 1
Chapter2 WritingPrinciplesofBusinessLeters
商务书信的写作原则 24
Chapter3 EstablishmentofBusinessRelations
建立业务关系 38
Chapter4 Enquiries
询盘55
Chapter5 Ofers
报盘70
Chapter6 Counterofers
还盘 88
Chapter7 Orders
订货 101
Chapter8 TermsofPayment
支付方式 119
Chapter9 PackingandShippingMark
包装与唛头 142
Chapter10 Shipment
装运 157
Chapter11 Insurance
保险 171
Chapter12 Complaints,ClaimsandSetlements
申诉、索赔与理赔 186
Chapter13 LetersofCongratulations,ThanksandInvitations
祝贺信、感谢信与邀请信 199
KeytotheExercises
练习答案 209
References
参考文献 238