Unit 1 Fundamentals of Business Letter Writing\t1
Unit 2 Establishment of Business Relations\t18
Unit 3 Inquiries and Replies\t35
Unit 4 Offers and Counter-offers\t52
Unit 5 Orders and Fulfillment of Orders\t71
Unit 6 Sales Promotion\t90
Unit 7 Terms of Payment\t106
Unit 8 Packing\t123
Unit 9 Insurance\t137
Unit 10 Shipment\t151
Unit 11 Complaints, Claims and Adjustments\t166
Unit 12 Agency\t182
Unit 13 Social Letters\t200