Unit 1 General Introduction to Hotel Management
Unit 2 Organizational Structure of a Hotel
Unit 3 Service Quality and Total Quality Management
Unit 4 Human Resources Management
Unit 5 Customer Relationship Management
Unit 6 Marketing Management
Unit 7 Accounting Management
Unit 8 Management of the Front Office
Unit 9 Case Study： a Day in the Life of a Front Office Manager
Unit 10 Management of the Housekeeping Department
Unit 11 Management of the Food and Beverage Department
Unit 12 Management of the Recreation Department
Unit 13 Hotel Equipment Management
Unit 14 Security and Hygiene Management
Unit 15 Management of Legal Environment
Unit 16 Hotel Management Information System
Unit 17 Operation of Hotel Groups
Unit 18 Case Study： Marriott
Key to the Exercises
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