十项全能之一
商务词汇 Business Vocabulary
公司部门名称 Company Department Designations
职位名称 Addressing a Supervisor
财务类词汇 Financial Terms
办公用品名称 Office Equipment
计算机常用词汇 Common Computer Terms
网络常用词汇 Common Internet Terms
行业名称 Industries and Career Fields
政治词汇 Political Terms
餐饮词汇 Food and Beverages
旅行词汇 Travel
十项全能之二
商务礼仪十大要诀 Ten Keys to Good Business Etiquette
会议 Meetings
电话 Phone
电子邮件 E-mail
打断 Interruptions
客户、顾问和新雇员 Guests，Consultants and NewEmployees
赞赏和认可 Appreciation＆Credit
着装和形象 Dress＆Appearance
社交 Social Settings
引荐介绍 Introductions
西餐就餐礼仪 Western Table Manners
总结 Conclusion
十项全能之三
商务口语300句 Business Spoken English-300 Sentences
好消息与坏消息 Sharing Good News and Bad News
表达需求与应答 Expressing and Responding to Demands
发表意见与应答 Expressing and Responding to Opinions
赞成与反对 Agreeing and Disagreeing
满意与不满 Expressing Satisfaction and Dissatisfaction
邀请与接受、拒绝 Making，Accepting and DecliningInvitations
推荐与建议 Giving Suggestions and Recommendations
埋怨与指责 Complaining and Criticizing
道歉与应答 Making and Accepting Apologies
感谢与应答 Giving and Receiving Thanks
赞誉与祝福 Giving Praise and Blessings
误会与解释 Dealing with Miscommunications
不同程度的肯定 Expressing Varying Degrees of Certainty
表达可能性 Expressing Possibility
十项全能之四
掌握电话技巧 Telephone Skills
接听电话 Answering the Phone
让对方等候 Placing the Caller on Hold
筛选来电 Screening Calls
留言 Taking Messages
打电话 Placing a Call
转接电话 Transferring Calls
十项全能之五
熟悉办公事务 In the Office
通知 Making Announcements
转达消息 Conveying Information
确认 Making Confirmations
汇报工作 Reporting on Work
安排约见 Booking Appointments
安排上司行程 Creating an Itinerary for the Boss
订购办公用品 Ordering Office Supplies
讨论办公设备 Discussing Office Equipment
填写表格 Filling out Forms
正式会议的程序 Formal Meeting Procedure
和同事建立良好关系 Building Relationships with Coworkers
和领导讨论问题 Discussing Concerns with Superiors
十项全能之六
高效组织会议 Meetings
设计议程表 Designing an Agenda
有效地开场 Starting a Meeting Effectively
集思广益 Team Brainstorming
提出一个论点 Presenting an Argument
让你的建议被采纳 Making Your Suggestion Heard
表达观点 Giving Opinions
赞同、反对和妥协 Agreeing，Disagreeing，andCompromising
有效地结束会议 Ending a Meeting Effectively
十项全能之七
拉近客户关系 Client Reception
首次和客户会晤 Meeting a Client for the First Time
交换名片Exchanging Business Cards
交换礼物 Exchanging Gifts
寒暄 Making Small Talk
工作午餐 The Working Lunch
观光 Sightseeing
考察工厂Factory Tours
告别和致谢 Farewells and Thanks
十项全能之八
介绍自己和公司 You and Your Company
自我介绍 Introducing Yourself
介绍上司、同事和访客 Introducing Your Boss, Coworkers, and Visitors
介绍公司各部门 Introducing Company Departments
介绍你的公司 Describing Your Company
介绍一种新产品 Introducing a New Product
介绍你的服务 Describing Your Service
十项全能之九
成为谈判高手 Negotiation
区别对待人和事 Separating the People from the Problem
关注立场背后的利益 Focusing on the Interests Behind the Positions
创造双赢的选择 Inventing Options for Mutual Gain
使用独立的标准 Using Independent Standards
考虑最佳备选方案 Considering the Best Alternative
十项全能之十
潇洒做演讲 Presentations
演讲当天 On the Day of Presentation
满怀信心的开端 Beginning with Confidence
组织论点 Organizing Your Points
用心回答问题 Handling Questions with Care
收尾有力 Concluding with Power
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