旅游职业英语读写实务2

Chapter One Tour Guide Services
Unit 1 Domestic Local Travel Guides
Section I Introduction：Domestic Local Travel Guides
Section II Intensive Reading：Etiqffettd of Welcoming and Seeing off TouriS
Section III Extensive Reading：The American Express and China's Tourism
Section IV Writing：Reservotion Confirmation Letters
Section V Career Salon：Baggage Issues
Section VI Useful Words&Expressions
Unit 2 Inbound National Guides
Section I Introduction：Inbound Naiional Guides
Section II Intensive Reading：The Increasing Tourism of China
Section III Extensive Reading： How to Hdndle Clients’Complaints
Section IV Writing：Notice
Section V Career Salon：A Safe Trip Abrbad
Section VI Useful Words&Expressions
Chapter Two Travel Agency Services
Unit 3 Inbound and Outbound Tour Operators
Section I Introduction：Inbound and 0UtbOund Tour Operators
Section II Intensive Reading：Tour Operators
Section III Extensive Reading：More Descriptions of Tour Operators
Section IV Writing：Itinerary
Section V Career Salon：Safety on Public Transportation
Section VI Useful Words&Ekpressions
Unit 4 Inbound and 0utbound Tour Groups
Section I Introduction：Tour Sale Operators
Section II Intensive Reading：Instructions to Organizing a Tour Group
Section III Extensive Reading：More rips|or Organizing Tour Groups
Section JV Writing：Thank-you Le~ers
Section V Career Salon：Passport Issues
Section VI Useful Words&Expressions
Unit 5 Customer Service
Section I Introduction：Customer Se，~ce Agents
Section II Intensive Reading：How to Handle Customer Complaints Effectively
Section III Extensive Reading：SixRuleslto Squash o Gustomefs Complaint
Section IV Writing：Complaint Reply Letters
Section V Career Salon：Law Issues
Section VI Useful Words＆Expressions
Chapter Three Hotei Services
Unit 6 Hotel Housekeeping
Section I Introduction：Hotel Houseke#pers
Section II Intensive Reading：Duties and Responsibilities of Hotel
Housekeepers
Section III Extensive Reading：Problem with Hotel Housekeeping
SecHon IV Writing：LaundryFormg
Section V Career Salon：Hotel Security Basics
Section Vl Useful Words＆Expressions
Unit 7 Food and Beverage
Section I Introduction：Food and：Beverage Department
Section II Intensive Reading：Etiquette of Western Dining and Western table ware
Section III Extensive Reading The；Story of Tips
Section IV Writing：Farewell Speech
Section V Career Salon：T／ps on Fbod Safety
Section VI Useful Words&Expressions
Unit 8 Hotel Recreation
Section I Introduction：Hotel Recreatidn Department
Section II Intensive Reading：Features to Lookfor in\