涉外旅游沟通技巧与实务

Destination旅游目的地沟通Module 1The Common Traveling Destinations常见旅行
目的地 /1
Module 2Talking about Holidays & Making Decisions
谈论假期，并选定目的地/3
Module 3Making Preparations for Traveling旅行准备工作/5
Chapter 2
Visa & Passport办理护照与签证的沟通
Module 1Passports of Different Countries不同国家的护照/9
Module 2Where and How to Apply for a Passport护照
办理/11
Module 3How to Get a Visa to a Certain Country 如何申请签证/13
Chapter 3
Flights & Booking 机票预定服务
Module 1Famous Airlines 常见航空公司/19
Module 2How to Book an Air Ticket 订票/21
Module 3Air Tickets 飞机票/23
Module 4Timetables and Schedules 时刻表/24
Chapter 4
Boarding登机服务
Module 1Going through CheckIn Formalities登机手续
办理/29
Module 2Checking & Consigning Luggage 行李安检与
托运/32
Module 3How to Fill in Baggage Declaration Form 如何
填写申报单/34
Module 4On the Plane登机/36
Chapter 5
Airport Pick Up接站服务
Module 1Arrival抵达/40
Module 2Pick Up Guide接站攻略/42
Module 3Culture and Key Points 接站要点/45
Chapter 6
Accommodation 酒店入住沟通
Module 1Hotel Facilities 酒店常见设施/52
Module 2Hotel Reservation酒店预订/55
Module 3Check in and Check out入住和退房/56
Module 4Other Situations 其他情况/58
Chapter 7
Sightseeing 观光游览服务
Module 1Bali AttractionsⅠ巴厘岛景点Ⅰ/62
Module 2Bali Attractions Ⅱ巴厘岛景点Ⅱ/64
Module 3Ask for Directions 问路/67
Chapter 8
Shopping购物服务
Module 1Where to Buy the Souvenirs in Bali 在哪里购买
纪念品/70
Module 2How to Bargain 讨价还价/72
Module 3Etiquettes of GiftGiving in China在中国送礼的
礼节/75
Chapter 9
Departure离港服务
Module 1Preparing for Departure离港准备工作/78
Module 2Shopping at DFS机场免税店购物/80
Module 3Departure 离港/82
Chapter 10
Dealing with Complaints投诉处理
Module 1Complaining of the Hotel 酒店投诉/87
Module 2Trouble on the Way 旅行途中遇到的麻烦/91
Module 3Something on the Plane 飞机上的情形/94
参考文献/98