Part 1 Business Environment ………………………………… 001
Introduction to the Book ……………………………………… 002
Chapter 1 Organizations and Their Objectives ………………… 005
Chapter 2 Businesses Stakeholders …………………………… 028
Chapter 3 Responsibilities of Organizations …………………… 045
Chapter 4 Business Environment Analysis …………………… 072
Chapter 5 Market Forces ……………………………………… 093
Chapter 6 Market Structure and Competitive Forces ………… 105
Chapter 7 The International Business Environment ………… 125
Appendix ……………………………………………………… 141
Part 2 Managing People ……………………………………… 157
Section I Module Guide ……………………………………… 158
Section II Assessment ………………………………………… 161
Section III Managing People ………………………………… 178
Chapter 1 The Role of Human Resources ……………………… 180
Chapter 2 Developing and Implementing Strategic HRM Plans … 207
Chapter 3 Recruitment ………………………………………… 233
Chapter 4 Selection …………………………………………… 263
Chapter 5 Compensation and Benefits ………………………… 296
Chapter 6 Retention and Motivation …………………………… 332
Chapter 7 Training and Development ………………………… 367
Chapter 8 Employee Assessment ……………………………… 406
Chapter 9 Working with Labor Unions ………………………… 438
Bibliography …………………………………………………… 453